We use the information we collect to provide the best possible services to our customers. We respect the privacy and confidentiality of the information you provide us and adhere to Australian Privacy Principles. Industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
Under the Privacy Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We hold data to primarily validate delivery details and warranties. You may change your details at any time by advising us in writing via email.
Last updated: 11 October 2022
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect personal data from anyone under 18. If we become aware that a child under 18 has provided us with personal data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with personal data without your consent, then please contact us.
You can review, correct, update or delete your personal data by contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing product support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction and diagnosing problems.
We will only pass your details to other companies for the purpose of administering your order and any after sales or service issues. This may include customer support services, wholesalers, suppliers, manufacturers, transport companies and support engineers.
In order to prevent unauthorised access to the data we follow strict security procedures in the storage and disclosure of information. All information we receive from customers is protected by our secure servers. Furthermore, all customer data collected is secured against unauthorized use or access.
Credit card information is not stored on our servers.
Please do not hesitate to contact us at any time, using the link below, should you have any questions or concerns about the privacy of your personal data.